Repair Service
Terms & Conditions
Comprehensive terms and conditions for all repair services provided by Repair Room LTD. Please read these terms carefully before authorising any repair work.
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Repair Room LTD – Ticket Terms & Conditions
Repairs Done Right. Service Done Better
Effective Date: 1 June 2025
Company: Repair Room LTD
These terms apply to all repair services provided by Repair Room LTD. By signing this agreement or authorising service, you confirm your understanding and acceptance of the following terms.
Scope of Agreement
These terms apply to all repair services provided by Repair Room LTD. By signing this agreement or authorising service, you confirm your understanding and acceptance of the following terms.
Repair Process & Scheduling
Repairs are prioritised based on fault complexity, part availability, technician capacity, and diagnostics. While we aim to complete work promptly, no fixed turnaround time is guaranteed.
An optional Expedited Service is available for an additional fee, prioritising your ticket in the workflow. This does not guarantee same-day repair.
Parts & Warranty Summary
We use a range of parts depending on availability, pricing, and customer preference. Each part type has a specific warranty duration:
| Part Type | Parts Warranty Period |
|---|---|
| OEM (original) parts | 12 months |
| Aftermarket parts | 6 months |
| Used or refurbished parts | 6 months |
| Customer-supplied parts | No parts warranty (labour only: 3 months) |
Important: We do not test or verify customer-supplied parts. They are fitted at your own risk.
Liquid Damage (Important)
CRITICAL: Any signs of past or present liquid exposure will void all warranties on the device, including:
- Active warranties from previous repairs
- Any future warranty coverage
Repairs on liquid-damaged devices are carried out on a best-effort basis only. Due to the nature of corrosion, these devices may experience recurring or progressive faults beyond our control.
Signs of Liquid Damage
Signs of liquid damage include, but are not limited to:
- Corrosion or oxidation
- Active liquid contact indicators (LCIs)
- Moisture, staining, or residue inside the device
Repair Risk Acknowledgement
You acknowledge that any repair—especially on cracked, aged, glued, or previously repaired devices—carries inherent risk, including:
- Screen or housing breakage
- Battery damage
- Functionality loss
Negligence refers to provable technician error or disregard for established procedures.Repair Room LTD is not liable for unavoidable consequences due to device fragility or prior damage.
Warranty Coverage
Parts Warranty
We warrant that all parts supplied under this agreement shall be free from manufacturing defects for the following periods from completion of the repair:
- OEM parts: 12 months
- Aftermarket parts: 6 months
- Used or refurbished parts: 6 months
Workmanship Warranty
We warrant our workmanship (labour) for 3 months from repair completion. If a fitted part fails within its warranty period due to defect, or the repair fails due to faulty workmanship, we will repair or replace it at no charge.
Customer-Supplied Parts
Customer-supplied parts carry no parts warranty. Labour is warrantied for 3 months.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear, cosmetic damage, or consumables
- Accidental damage, misuse, or third-party modification
- Software or data-related faults, or battery degradation (unless replaced)
- Tampering, seal removal, or identifiers being altered
- Issues reported more than 14 days after symptoms first appear
Warranty Claims Process
To make a warranty claim:
- Return the device with your ticket number and receipt
- Raise the issue promptly
- Allow inspection before coverage is confirmed
Diagnostics & Deposits
Diagnostic Fees
Diagnostic fees are non-refundable if:
- No fault is found
- Repair is declined
- Parts were reserved or fitted
Deposits
Deposits may apply to custom jobs, fragile devices, or part orders.
Payment Terms & Storage Fees
- Payment is due upon collection, unless agreed in writing
- Devices left unpaid or uncollected for more than 14 days may incur storage fees
- Storage fees begin at £1/day
- After 60 days, uncollected devices will be disposed of under our UPH (Unreachable Property Hold) policy
Collection & CLEAR Protocol
Uncollected Devices
Uncollected devices:
- Trigger our CLEAR Protocol after 7 days
- Receive at least 3 contact attempts
- May be wiped and securely disposed of after 30 days
Important: After 60 days, ownership and data rights are waived. Disposal follows the Torts (Interference with Goods) Act 1977.
Data Responsibility (Backup Required)
CRITICAL: We do not:
- Access or back up user data
- Guarantee data integrity or recovery
Customers must back up their devices before service. We retain only name, contact details, and ticket history under UK GDPR.
Shipping & Packaging
If you ship a device to us:
- You are responsible for secure packaging
- We are not liable for transit damage/loss unless insured
- Returns are shipped via tracked services
Software Limitations
We do not:
- Bypass iCloud, FRP, or account locks
- Modify IMEI or serials
- Recover or use unlicensed software
Testing may require credentials. We are not responsible for post-repair lockouts.
CCTV & Internal Monitoring
Repair Room LTD premises are monitored via CCTV. Some benches may record diagnostic steps for training or documentation.
Right to Refuse
We reserve the right to refuse service in cases of:
- Aggressive, threatening, or abusive behaviour
- Safety, ethical, or legal concerns
- Suspected fraud or false ownership
Customer Ownership Declaration
By booking a repair, you confirm:
- You legally own the device or have authorisation
- The device is not stolen or under dispute
Repair Photos & Logs
We may take photos or logs:
- Before, during, and after repair
- For documentation, training, or warranty evidence
Communication Disclaimer
Only written documentation (ticket, email, or invoice) is binding. Verbal statements do not override written terms.
Prohibited Services
We do not:
- Unlock or modify software using unofficial tools
- Alter serials, IMEIs, or manufacturer identifiers
- Circumvent security or network restrictions
Such requests may be refused or reported.
Limitation of Liability
We are not liable for:
- Loss of income, business, or opportunity
- Data loss
- Reduced resale value
Our maximum liability is limited to the value of the repair or diagnostic fee paid.
Indemnity
You agree to indemnify and hold Repair Room LTD harmless from any claim, cost, or legal issue arising from:
- Misuse or resale of the device
- Breach of these terms
- Third-party claims
Dispute Resolution
This agreement is governed by the laws of England and Wales.
If a dispute arises:
- Contact us for informal resolution
- If unresolved, escalate to Trading Standards or an authorised UK ADR scheme
Signature & Consent
By signing this form or submitting a repair request, you:
- Confirm you have read and understood these terms
- Accept responsibility for your data and risks
- Authorise Repair Room LTD to perform service under these conditions
✅ Email replies, checkboxes, and electronic signatures are valid under UK e-signature guidance.
Customer Details
Name: __________________________
Signature: ______________________________
Ticket / Job Number: _____________________
Device Make / Model: _____________________
Date: ____ / ____ / ______
Repair Room LTD Representative
Signature: ____________________
Name: ____________________
Contact Information
If you have any questions about these Repair Service Terms, please contact us:
info@techrepairroom.co.uk
Phone
0118 207 3456
Mon-Fri: 9AM-6PM | Sat: 10AM-4PM
Registered Address
56 Bodmin Road
Woodley, Berkshire
RG5 3RZ
Company Details: Repair Room LTD | Company Number: 16473081 | VAT Number: Not currently registered