Privacy
Policy

Repair Room LTD is a UK-based technology repair company that prioritises ethical service, data integrity, and customer education. Our registered office is:

This Privacy Notice explains how we collect, use, and protect your personal information.

We may collect and process the following types of personal data:

We collect and use your data under the following lawful bases:

Your data may be used to:

• Communicate service updates or request further information
• Record and carry out diagnostics and repairs
• Provide invoices, receipts, and warranty details
• Contact you regarding device collection
• Log consent and preferences (e.g. marketing, education offers)
• Improve or evaluate customer service

We only share your information when necessary for service delivery or compliance, such as with:

• Secure payment processors
• External couriers (when arranged or requested)
• IT and admin service providers under strict confidentiality agreements
• Regulators or legal authorities (if legally required)

• Data is stored in secure, access-controlled systems with encryption in transit and at rest
• Only authorised personnel can access personal information
• Records are retained only for as long as legally or operationally necessary
• We regularly review and improve our data protection and access controls

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion where no longer needed or legally required
• Restrict processing under certain conditions
• Object to specific uses, including marketing
• Withdraw consent at any time, where processing is based on consent
• Request data portability, where applicable

Our website uses cookies to enhance your experience and ensure essential functionality. We give you full control over which cookies you accept through our on-site Cookie Consent system.

For full details of the specific cookies we use and their retention periods, please see our Cookie Policy athttps://techrepairroom.co.uk/cookies.

If a personal data breach occurs that may pose a risk to your rights or freedoms, we will notify affected individuals and report it to the Information Commissioner's Office (ICO) within 72 hours, where required.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

We may update this Privacy Notice from time to time to reflect changes in law or service operations. The most recent version will always be available athttps://techrepairroom.co.uk/privacyor upon request.

For detailed information about how we use cookies and your control options, please refer to our Cookie Policy athttps://techrepairroom.co.uk/cookies.