Frequently Asked Questions

We serve Reading, Woodley, Earley, Whitley, Tilehurst, Caversham, Wokingham, Bracknell, and surrounding Berkshire areas. Collection and delivery services are available in local areas.

Yes, we offer same-day repair services for most issues including phone screen repairs, laptop upgrades, and malware protection as a paid service (cut-off time is 1:00 PM). We aim for 1-2 days for most repairs, though some may take up to 7 days depending on parts availability and repair complexity. These are guidelines only and not guarantees. If same-day repair cannot be honoured for any reason, the same-day charge will be removed or refunded if already paid. We will communicate specific timelines when you bring in your device.

We are open Monday 10:00 AM - 6:00 PM, Tuesday to Friday 9:00 AM - 6:00 PM, and Saturday 10:00 AM - 4:00 PM. We are closed on Sundays.

Yes, we offer discounts for students, people over state pension age, and those on low income. Please mention this when you contact us for a quote.

Repair costs vary by service and device. Phone repairs typically range from £70-£120, laptop upgrades from £60-£100, and data recovery from £90-£200. Contact us for a free quote.

We provide free diagnostic assessments for most devices. If we cannot fix the issue, you don't pay anything (No Fix, No Fee policy).

We accept cash, bank transfer, and card payments. Payment is due upon completion of the repair.

No, we believe in transparent pricing. The quote we give you is the final price - no hidden fees or surprise charges.

1) Contact us with your device issue, 2) Get a free quote and timeline, 3) Drop off or we collect your device, 4) We repair and test thoroughly, 5) Return your working device with warranty.

We aim for 1-2 days for most repairs, though some may take up to 7 days depending on parts availability and repair complexity. Data recovery varies case-by-case. These are guidelines only and not guarantees. We'll provide an accurate timeframe when you bring in your device.

Yes, we offer collection and delivery services in our local service areas. This is included in the repair cost for most services.

Back up important data if possible, remove passwords or screen locks, and bring charging cables. We'll provide specific preparation instructions when you book.

Phone screen repair costs vary by device model. iPhone screen repairs typically range from £80-£150, while Android repairs are usually £60-£120. Contact us for a free quote.

Yes, we repair all major phone brands including iPhone, Samsung, Google Pixel, OnePlus, and many others. Our technicians are experienced with all popular models.

Most phone repairs can be completed same-day, typically within 1-2 hours. Complex repairs may take longer, but we'll provide an accurate timeframe when you bring in your device.

Yes, we offer same-day repair services for most laptop issues including screen repairs, keyboard replacements, and hardware upgrades as a paid service (cut-off time is 1:00 PM). Book online or call us.

Absolutely! We can upgrade your laptop with faster SSDs, additional RAM, and other performance improvements. We'll assess your laptop and recommend the best upgrades.

We repair all major laptop brands including Dell, HP, Lenovo, Asus, Acer, and Apple MacBooks. Our technicians are experienced with all popular models.

Yes, we specialise in data recovery from damaged phones, laptops, and storage devices. Our success rate is over 90% for recoverable data.

Data recovery costs vary depending on the type of damage and storage device. Simple file recovery starts from £50, while complex hardware recovery can cost £200-£500.

Simple data recovery can be completed within a few hours, while complex cases may take several days. We'll provide an accurate timeframe after assessing your device.