Concessions & Discounts
Fair access for all — ensuring tech repair services are accessible to everyone
Document ID: RR-POL-ACC-001 | Version 1.0 | Effective 1 June 2025
Our Commitment
This policy outlines our commitment to accessibility and fair pricing. We believe everyone deserves access to reliable tech repair services, especially those facing financial hardship or access barriers.
How to Apply for Discounts
Important: Our staff will never assume your eligibility or ask about your personal circumstances. If you think you may qualify for discounts, please let us know when booking or during your service.
We're here to help, not to judge. All enquiries are handled with complete discretion and respect.
This policy aligns with the Equality Act 2010 and reflects our mission to provide respectful, inclusive, and transparent service for all customers.
Who Qualifies for Discounts
Full-time Students
Currently enrolled in full-time education
State Pension Recipients
65+ or receiving Pension Credit
Low-Income Individuals
Universal Credit, ESA, Income Support
Carers
Formal or informal carers
Asylum Seekers
Or those in temporary housing
Other Hardship
Manager discretion for undocumented hardship
Discount Details
Labour Discounts
Additional Benefits
and peripherals (not resale devices)
on digital safety and device use
recent benefit letters or student ID
Proof Required
We need proof dated within the last 3 months. Documents are verified visually and logged, but not stored unless legally required.
Acceptable Documents
- Benefit award letter (DWP or HMRC)
- Pension letter or free bus pass
- Valid student ID or enrolment letter
- Carer's allowance or similar evidence
Important Notes
- Documents must be dated within 3 months
- Nothing is kept on file unless required
- All enquiries handled with discretion
- Manager discretion for hardship cases
Accessibility Features
Communication Options
Accessible Formats
Important Limitations
Policy Limitations
- Discounts must be applied before final payment
- Eligibility is non-transferable
- The eligible person must pay directly
- Scheme availability may vary with notice
Staff Responsibilities
- Handle enquiries discreetly and respectfully
- Never assume eligibility visually
- Offer written or spoken guidance on qualification
- Escalate unclear cases to manager
- Wait for customers to disclose eligibility
Questions or Complaints
If you have questions about this policy or need to make a complaint, we're here to help. All enquiries are handled with respect and discretion.
Get in Touch
Policy Information
Ready to Get Started?
Contact us today to discuss your eligibility or book a service with confidence.